Smartketing is a completely web-based software that allows your call center to manage contacts, optimize outbound calls thus eliminating downtime and increasing individual productivity significantly.
Being web-based, there is nothing to install, it is scalable, can be used anywhere, operators can work from home and then you can significantly reduce costs.
As an administrator, you can know in real time the performance of the campaigns, the operators’ performance and operating costs.
If you associate Smartketing to our VoIP lines, and to our professional Web connectivity, you can enter special economic conditions and have a single interlocutor for a quick and effective management of any need.
Smartketing features
The Software Smartketing works completely via the web. Therefore it is immediately available without the need for installation. Updates and backups are fully managed by us. Wherever your operators are, they can work as if they were in the same office simply and quickly. Wherever you are, you can manage and control everything.
The basic interface allows the operator to be operational right away with a panel showing the calls in progress and the tools to manage it. Team Leader access allows the group manager to monitor the status and the presence of the operators. The team leader may also make assistance to operators (Coaching) on portability. Statistics reporting are available to the team leader for the evaluation of campaigns and operators. The administrative access has a complete view of the system, can manage campaigns, lists, team leaders and get extensive reporting of the Call Center.
Each Campaign is a project. It starts, ends, and should be monitored. It imports the list, defines the script, assigns operators and click on “Start”: the telephone calls start right away and you can monitor them in real time. In order to achieve your goals, you can also delegate campaigns or parts of them to other Call Centers maintaining control and management.
They are the fuel of the activities of a Call Center. You can import and export them. You can correct and feature them in different profiles automatically thanks to the responses got by operators who record the responses to the scripts and the results of calls made.
It is the operator’s handbook. It helps him moving among the questions and the answers received. The responses received guide the operator to the next questions, they are stored and they feature a contact even for future campaigns
It’s an essential function in a Call Center: The system automatically dials the numbers in the list and passes them to the operator off the handle eliminating downtime of waiting for response, unreal or busy numbers. You can also increase or decrease the aggressiveness of the predictive or you can set the automatic predictive that fits itself in a smart way: there are many unanswered calls, busy or incorrect numbers? The predictive increases. The rate of calls returns to being a discrete value? The predictive decreases, again automatically.
Generally each country has one target: to sell. Smartketing has got the management of the vocal order, the appointment taking and the Purchase Proposal (the PDA)
In order to evaluate the campaigns or the operators in terms of quantity and quality, it is necessary to have the access to advanced and flexible statistics . Thanks to Smartketing you can have everything under control.
With SmartKeting you can export all data to Excel, with the possibility to set any type of filter. Besides, we can plan a personalized export according to the tracks of your clients, to simplify your work.
The Software Smartketing allows you to choose an auto responder to be associated with a campaign. In this context, the contact called listen to the recorded message and will be asked to press a button to be passed to an available operator. Make manage your contacts only interested operators and let Smartketing to work for them!