It ‘s a completely web-based software that allows your Contact Center to effectively manage incoming calls.
The automatic management of responses and fast forwarding to the most qualified operator, increases the image and professionalism of your company at the highest levels. Every phone call can be a valuable feedback about your products and services, or a new opportunity of selling: it has to be managed and treated with the utmost care.
SmartKeting Features
Thanks to the statistics provided by Smartketing, you can monitor the quality of service, the efficiency and the commitment of the operators in order to optimize your searches.
You can connect your existing lines to Smartketing or, we suggest, you can connect our VoIP lines.
The lines can make reference to toll-free numbers, geographic numbers or to value-added numbers.
How do I answer and waiting times are important factors that the user takes into consideration to get an opinion of the service. With the skills management calls are quickly assigned to the first available operator and the most qualified one. Even the overload handling is managed without wasting the precious time of the customer.